The Andalusian Tapas Kitchen

Join us for Tapas
Join us for Tapas

Privacy Policy

This Privacy Policy explains how Sol Y Sombra collects, uses, stores and shares personal information when you:

  • visit our website;
  • contact us;
  • make an enquiry, booking, order or payment;
    attend one of our events or pop-ups;
  • provide allergy, intolerance or dietary information;
  • join our mailing list or loyalty scheme;
  • complete a feedback form;
  • interact with us on social media;
  • or
    otherwise use our services.

We are committed to handling your personal information fairly, lawfully, securely and transparently.

1. Definitions

When we say “we”, “I”, or “us”, we are referring to Sol Y Sombra.

When we say, “services”, “tapas”, “menu”, “dishes”,  we are referring to Sol Y Sombra providing hot and cold food at Kitchen Takeovers, Market Popups, and Private Events.

2. Who has access to your information?

Sol Y Sombra collects and has access to your information. Under no circumstances, will we sell your data. We may share essential information with sub-contractors.

All third party data processors used on this website are GDPR compliant.

This website uses the following:

  • WordPress is the platform used to develop this website.

  • FluentCRM is used to collect client information and send out email campaigns and notifications of upcoming events.

  • Amelia is used to take bookings and payments (in conjunction with Stripe)
  • Totemic IT provide secure hosting for this website.

  • Google Analytics is used to track the use of our website.

  • Stripe and/or SumUp are used to collect payments.

  • Microsoft Outlook, One Drive and Google Drive are used to communicate via email and store client information.

3. What information do we collect about you?

We only ever ask for your first name, last name, email address and telephone number when making a booking, or contacting us via this website.

In email responses, if you have a detailed email signature, this information may be sent to us by reply.

We also collect anonymous data on your use of www.solysombrakitchen.co.uk to help us to make improvements to your experience when using this website.

4. Why do we collect information about you?

We collect your information to:

  • book you in at one of our Kitchen Takeovers
  • advise on any allergen information
  • follow up on your satisfaction levels with regards to the service delivered by Sol Y Sombra.
  • comply with legal requirements
  • send you information and offers direct to your inbox (if you’ve subscribed to our mailing list)

5. Where is your data stored/used?

All data is stored on a secure computer or One Drive and can only be accessed by the business owners.

Any visual content that you’re captured in (videos/photography etc) at any of our events may be used or shared on:

  • solysombrakitchen.co.uk
  • Facebook
  • Instagram
  • or any other social media channel
  • They may also be used in printed marketing and advertising (magazines, flyers etc.).

6. How long is your data stored for?

Any images or videos you’re in may be displayed on our website or social channels indefinitely.

Any personal information shared with us for the purpose of arranging a booking will be kept for up to one year after the booking has passed, however, your name, address and email address will remain on any payment records for the purpose of tax for the length of time required by HMRC and in emails sent between us.

When submitting an enquiry via our website, your details are sent straight to the business owners, Jamie Carter and Gemma Wilks, via email. 

7. How is your data used?

Any data submitted to Sol Y Sombra via www.solysombrakitchen.co.uk or by any other means is only ever used solely for the purpose in which it is supplied.

Only the required data is collected.

8. Your rights

The GDPR provides the following rights for individuals (data subjects):

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict
  • processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

If you would like a copy of some or all of your personal information or to request rectification or erasure, please email us. We will respond to your request to modify or delete information within 28 days.